Buyer Beware- A Hospitality Brand Promise Is Tested?

Hello Everyone.

When the unexpected occurs, the Spirit of service is put on center stage. As a meeting planner and former hotel executive, I know this first-hand.

I have recently experienced the worst travel service in over 25 years. I hope the management decides to do the right thing. There is a time when circumstances dictate that we think outside the norms to do the right thing. That is the Spirit of Service. I have never stayed with this hotel brand before and they have a chance to make this right. As a business etiquette, hospitality consultant and meeting planner, I know when I am receiving great service with a solutions oriented team.

The initial attempts to resolve this matter have been unheard and completely inflexible. My hope is that upper management can see the lesson in this situation and do the right thing.

#customerservice #businesstravel #BritishAirways #worsttravelever #RadissonBlu #hospitalitytraining #hotelsworldwide